We want you to recommend us to other people for the quality of our student accommodation, our value and our services. We've made five promises about our service. When you rent from us this is what you can expect. If you don't receive this service you can tell us immediately and we'll put things right.

If things break or go wrong in our buildings we'll fix them quickly and cheerfully.

We'll actively seek student involvement in our company through placements so we make sure our offer is being shaped by actual customers.

The people who work in your building have been hired for their integrity, friendliness and willingness to go that bit further.

We'll be upfront about all the costs you'll face to rent a room from us.

We know we can't get everything right all of the time, so Bob, who runs The Student Housing Company, will read and consider all of your suggestions on how to improve our service.